Support
How can we help?
Search for an answer or open a ticket. This channel is for the product — not for a clinical emergency.
This English version is provided for convenience. Full legal text may reference Brazilian law, including LGPD (Brazilian data protection law).
Topics
Frequently asked questions
9 matching questions.
Who can use Triagemia?
Only licensed mental health professionals. Patients use the triage link sent by their clinician and do not get an app account.
I cannot sign in or verify my email.
Confirm the registered address and check spam. In the app, use the same sign-in method as the account (email, Apple, or Google). If the account is disabled, open a ticket.
How do I reset my password?
On the sign-in screen, use “Forgot password”. That link is for email-and-password accounts. Apple or Google accounts recover with the provider.
How do I subscribe, cancel, or request a refund?
Purchase, renewal, cancellation, and refunds happen only in the Apple App Store or Google Play. Deleting the Triagemia account does not cancel the store subscription.
How does the trial work?
There is a single 30-day promotional trial on the first professional access processed by the server, with no payment card. It never restarts.
The patient cannot open the triage link.
The link must be active and unexpired. Issue a new link from the dashboard. Submission needs a connection and an up-to-date browser.
The native app will not open or stalls at launch.
Update the app from the store, confirm connectivity, and retry. If it persists, include the device, OS version, and time of the error in the ticket.
Can I paste patient data into a ticket?
No. This channel covers account, subscription, and product operation. Clinical data and patient identifiers must not be sent.
How do I delete my account or exercise LGPD rights?
Authenticated deletion is in Settings. Without access, use the account-deletion page. The privacy channel is contato@frcconsultores.com.br.
Still need help?
Open a ticket. We reply at contato@triagemia.com.br during business hours.
Do not include name, national ID, date of birth, address, or any patient clinical data. Whatever you submit is stored as written.
Or write directly to contato@triagemia.com.br
Privacy and personal-data deletion requests go to contato@frcconsultores.com.br, not this channel.
If you or someone you know is in crisis, call emergency services (SAMU 192 in Brazil) or go to the nearest healthcare facility. Triagemia is not an emergency service.